Sprint Still Continues to Feel the Churn

Sprint is in a much better position today than it was a year ago. Agressive pricing and better handsets make the company more competitive than it was when it was losing a million customers a quarter. It continues to lose subscribers but not quite as many. Earlier today US carrier Sprint announced third quarter revenues.

Here are some of the highlights: 

Sprint has just over half the number of customers of Verizon. The company is competing on price for unlimited plans and more broadly with its unlimited mobile-to-mobile calling.

Having two Android handsets and the Pre makes it somewhat less vulnerable to consumer handset-related defections. But it will be difficult for Sprint to win post-paid customers going forward given how competitive the handset market has become. It may be possible to gain some customers from T-Mobile, which is increasingly battling with Sprint to be the low-cost 3G carrier. However Sprint's low-cost, pre-paid Boost unit will likely continue to see success among price sensitive consumers and potentially grab subscriber wins from smaller regional rivals. 

Sprint actually has the best 3G network among the major US carriers and should have access to 4G through Clearwire sooner than Verizon and AT&T can offer LTE. However it has failed to successfully market its network as a competitive differentiator. Its brand itself has been tarnished by past micues and previously bad customer service and the weakness of the brand remains a problem.